Go to New Order from the sidebar or click "+ New Order" at the top. Fill in the pickup and delivery details, choose a service type, and confirm. You'll receive a tracking number instantly.
How do I track my parcel?
Go to the Track page from the sidebar and enter your tracking number. You can also track without logging in — just go to the Track page and type your tracking number.
What are the service types?
Regular (batch route): TZS 350/km (motorcycle), TZS 550/km (tuk-tuk), TZS 950/km (car)
Express (direct delivery): Double the regular rate.
Prices are based on distance calculated from pickup to delivery location.
What is Cash on Delivery (COD)?
COD means the recipient pays when the parcel is delivered. You don't need to pay upfront. The courier collects payment at delivery. Select "Cash on Delivery" as payment method when placing your order.
How do I add photos of my parcel?
On the New Order page, scroll to "Parcel Details" and tap the camera section. You can take a photo with your camera, choose from your gallery, or add multiple photos (up to 5).
Can I cancel an order?
You can cancel an order while it is in "Pending" status. Contact customer support via phone or WhatsApp as soon as possible. Once a driver has picked up the parcel, cancellation may not be possible.
My parcel is delayed — what do I do?
Contact us via phone or WhatsApp with your tracking number. We will investigate immediately and provide an update within 2 hours.
How do I change the delivery address?
Contact customer support before the parcel is picked up. After pickup, address changes may not be possible as the driver is already in route.
What items cannot be shipped?
We cannot ship: hazardous materials, illegal items, live animals, flammable liquids, explosive materials, or items prohibited by Tanzanian law. Fragile items should be properly packaged.
How are delivery charges calculated?
Charges are based on distance (km) × rate per km. The rate depends on vehicle type: Motorcycle TZS 350/km, Tuk-Tuk TZS 550/km, Car TZS 950/km. Express service doubles the rate. The exact amount is shown when you select service type, vehicle, and addresses.
What areas do you deliver to?
We deliver throughout Tanzania including all major cities: Dar es Salaam, Arusha, Mwanza, Zanzibar, Dodoma, Tanga, Mbeya, Morogoro, and more. See the full city list when placing an order.
How do I get a receipt?
After successful delivery, you will receive a confirmation. Contact support to request an official receipt via email.